Live life without limits with AD Community


Action Deafness Community Support, Personal Care & Assistant Services provide specialist, personalised support to Deaf and Hard of Hearing people in their own homes and in the community. We work with clients who need support all of the time and those that only need a few hours of support a day or a week.


Traditionally, care for Deaf people has been provided by people who have no understanding of deafness and are not able to use/understand British Sign Language (BSL). Action Deafness Community does things differently.

Many of our Personal Care Support Workers/Assistants (PAs) are Deaf themselves, or are deaf aware, and all are fluent in British Sign Language (BSL), hands on signing and the deafblind manual alphabet. This means that barriers to communication are minimised and our clients are better able to take control of their lives.

The services strives for excellence through continual improvement. We use the ISO 9001 Quality Management System and ISO 2700 Information Security System to maximise client satisfaction and ensure that we store our clients’ information securely.


Personal Assistance – Our one to one support for clients promotes independence and confidence, and develops life and social skills. The support includes:-

Access to news and information
Signposting to appropriate agencies
Access to education
Access to training
Access to volunteering opportunities
Leisure activities and socialising with friends
Personal Care – We provide help with washing, dressing, grooming, toileting and continence care. Discretion and professionalism are paramount in the delivery of our personal care services, and we approach our role with the utmost respect for our clients’ dignity, independence and personal pride. We have been registered with the Care Quality Commission (CQC) since 3rd March 2016.

Supporting Deaf Adults, Older People, Children and Young People:

Our AD services has expended geographically and we now support clients with a range of needs and communication requirements. We have recently added services to support children, young people and families. We currently work with:

Older Deaf, Hard of Hearing, Deafened & Deafblind people
Deaf People with mental health issues
Deaf People with learning disabilities
Deaf People with terminal illnesses
Deaf People with physical disabilities
Deaf People with special needs
Deaf People with sensory disabilities
Deaf Children, young adults and their families


‘The careful selection of PAs, all professional & fluent In BSL, has significantly improved JB’s life and potential. He is much happier, more independent, looks to help others, survived his Mum’s death and has a clearer view of what to expect in life. It is a professional relationship based on trust with his PAs, he has improved self-esteem and they have respect for his dignity as a disabled person. AD has and is an essential component in JB’s life’ – Father of 19 year old BSL service user, Ashbourne.

‘My PAs gave me wonderful guidance – they are professional, and certainly understand what it’s like to be hard of hearing. That was something I had not experienced before – unfortunately it is uncommon these days to find someone with the right skills and who can empathise with me’ – 39 year old hard of hearing service user, Warwick.


To find out more please contact us on or call/text us on 07528 551162

Download our new leaflet (PDF) – click here


If you would like to make a referral to our service, please complete/submit our referral form which can be found below. A member of our team will contact you to follow up.

Referral form (e-form) – click here

Work With Us

A career in specialist Community Support, Personal Care and Assistant Services can be very rewarding. It can also offer you training, great experience and opportunities for promotion

Contact us to learn more about becoming a Personal Assistant or Personal Care Assistant for Action Deafness.

Care Quality Commission:

We have a joint venture partnership arrangement with Cambridgeshire Deaf Association to deliver personal care service for five clients living in Huntingdon, Cambridgeshire.

Please follow the link below to the Care Quality Commission website which details their report findings from the first formal inspection that took place in September/October 2017. Also included is Action Deafness’s subsequent Action Plan detailing remedial action and implementation which followed the Inspection Report’s findings: :

AD Youth – Community Support for Deaf, Hard of Hearing, deafened and Deafblind children, young people and families.

When your child/young person requires support, parents/carers need someone they can trust.

AD provide a service by people who truly understand the needs of Deaf children and their families.

We are specialists in a variety of communication methods, cultural needs, language choices and most importantly, we provide a Peer Buddy who your family can rely upon.

AD Youth provides Peer Buddy/Deaf Role Models working as Personal Assistants (PAs) on a 1:1 basis, promote confidence, help develop life skills and overcome communication barriers.

The service can be home based providing access to information, home activities, encouraging communication development, and/or outdoors, encouraging your child/young person to access leisure activities.

This allows parents respite whilst also developing rapport with the Personal Assistant (PA).

AD Youth aim to support children and young people build confidence and aspirations in negotiating key transitions and prepare for life in the wider society.

We provide help and support with:

Peer support/buddy, encourage self-esteem including those with challenging behaviour, autistic spectrum disorders, physical and sensory impairment
Develop communication vocabularies- conversations in BSL and English
Attend social or cultural events, leisure activities e.g. sports, theatre, cinema and more
Support families establish communication methods/daily routines
We tailor support to suit the timeframe you require.

Some children/young people and families require support for a short period of time, others wish a more long-term plan.

Support is funded by Short Breaks Funding or Direct Payments through your Local Authority.

Our PAs are both Deaf and hearing. All are fluent in British Sign Language (BSL) and make sure they use the communication method that most suits your child.

Our PAs are carefully recruited by AD, Police-checked (DBS) and trained to provide the best possible support.

If you have a child/young person needing extra support, please contact us for more information.

Mhairi Simpson
Mhairi Simpson


We have tried several support workers for my son and they were not suitable. When I was introduced to AD Community I was mighty impressed by the compassion and professionalism shown by staff and manager and my son is now reaping the benefits of his independence – thank you!
Mother of Tom, 23 year old service user
I love working with personal assistant who understands me what I mean and what I want to do in my every day life.
Surdeep - a Deaf service user
AD Community is unique; they are not only involved in case conferences, presenting personal centred assessments but they help/advocate/empower service user to have their own say at meetings, that’s why I would recommend AD Community to anyone.
Maggie - Case Manager, Social & Adult Care Services
I am pleased that client is happy and settled and that says a lot to what AD Community does
Joan - Social Worker
I enjoy going to football matches with my Personal Assistant who communicates back in hand-signs makes me feel part of the atmosphere!
Wendy - a deafblind service user
AD Community is not cheap but they are not expensive either – suits me fine because they can communicate!
Deaf service user on Direct Payments Scheme
I feel I can cook and go for walk with confidence
Peter - a Deaf service user
Well done to all PA’s involved in this and all your hard work and perseverance I really appreciate them keeping service user calm and reassuring him. I know this has not been easy but this has hopefully paid off
Denise - Social Worker
AD support workers who works with me are fantastic and is very happy with AD Community
Alec - Service User
Adam (PA) is very brilliant because he has been taken me to visit Old Trafford Museum and stadium tour last week. I am really enjoyed it
Jason - Service User
Claire (PA) has worked extremely hard with service user, she is a fantastic worker!
Jane - Community Psychiatric Nurse (CPN)
You’re a star!!! Thank you so much for all your help for service user. She has been very difficult and you have been there for us to support her. I don’t know what I would have done without you!

Mandy - Social Worker
Leigh (PA) was fantastic in relaying information and calming service user down. His application was accepted and they were looking to get him into Salvation Army
Anthony - Housing Support Worker
Thank you once again for your effort getting PAs for the service users
Lisa - Dual Sensory Worker
We appreciate that you and your team are doing some really good work with the client and the difficulties that are incurred when supporting the client
Mandy - Social Worker