Live life without limits with Community Services

We’re dedicated to supporting and enriching the lives of Deaf, deafened, hard of hearing and Deafblind people across the UK.  Our local, friendly team specialise in offering support services to D/deaf people over the age of sixteen, helping you to live life to the full. 

We understand the importance of independence and empowerment to our service users.  Our specialist community support services are specifically designed to put you in control and maintain your independence, supporting you in the everyday challenges and helping you to achieve your full potential.

Our specialist services include:

  • Personal Assistants (PAs)
  • Advice, signposting and drop-in service
  • Networking and befriending
  • Support with benefits or financial advice
  • Help with access to services
  • Advice on domestic equipment
  • Social and leisure activities
  • Language and communication development

Whatever your circumstances, if you are D/deaf or know of someone who is that might benefit from our support – get in touch.

We can help you to access a wealth of information, opportunities, services and facilities as well as supporting you to meet new people and make new connections.  We aim to support you in all aspects of your life, promoting independence, equality, access and opportunity, so contact our friendly team today to find out more about how we can help you to achieve your goals.

Our team

Our expert team of PAs work around the UK, ensuring easy access to high-quality services and support tailored to meet your individual needs.  Many of our team are deaf themselves with British Sign Language (BSL) or speech and our hearing PAs are BSL Level 2 users progressing to Level 3, with every member of our team DBS checked at an enhanced level.

We understand the day-to-day challenges our service users face.  We have the experience and the tools to help you to take control of those challenges; our trained PAs are there for you to offer practical solutions, providing short-term or long-term support when you need it most.

Our expertise comes from our ability to understand and adapt to our service users’ ever-changing needs and to match these needs by providing a high-quality service using appropriately skilled PAs.  We support service users with a variety of differing needs, including D/deaf people with medical and complex needs, those who are supervised under the legal system, people with mental health issues and those who simply require additional support.

As part of our seamless service, we keep secure records so if your regular contact is unavailable, a trusted member of the team is on hand to help with full knowledge of the situation. All records are kept confidentially in accordance with our strict working procedures.

Our services can be accessed via a referral from social services or commissioned directly from social care services via direct payments. Alternatively, if you are funding your support privately, you can contact us directly and we’ll help you through the process.

To find out more, please contact us at community@actiondeafness.org.uk or call us on 0116 2533213.

Mhairi Simpson
Mhairi Simpson

Testimonials

We have tried several support workers for my son and they were not suitable. When I was introduced to AD Community I was mighty impressed by the compassion and professionalism shown by staff and manager and my son is now reaping the benefits of his independence – thank you!
Mother of Tom, 23 year old service user
I love working with personal assistant who understands me what I mean and what I want to do in my every day life.
Surdeep - a Deaf service user
AD Community is unique; they are not only involved in case conferences, presenting personal centred assessments but they help/advocate/empower service user to have their own say at meetings, that’s why I would recommend AD Community to anyone.
Maggie - Case Manager, Social & Adult Care Services
I am pleased that client is happy and settled and that says a lot to what AD Community does
Joan - Social Worker
I enjoy going to football matches with my Personal Assistant who communicates back in hand-signs makes me feel part of the atmosphere!
Wendy - a deafblind service user
AD Community is not cheap but they are not expensive either – suits me fine because they can communicate!
Deaf service user on Direct Payments Scheme
I feel I can cook and go for walk with confidence
Peter - a Deaf service user
Well done to all PA’s involved in this and all your hard work and perseverance I really appreciate them keeping service user calm and reassuring him. I know this has not been easy but this has hopefully paid off
Denise - Social Worker
AD support workers who works with me are fantastic and is very happy with AD Community
Alec - Service User
Adam (PA) is very brilliant because he has been taken me to visit Old Trafford Museum and stadium tour last week. I am really enjoyed it
Jason - Service User
Claire (PA) has worked extremely hard with service user, she is a fantastic worker!
Jane - Community Psychiatric Nurse (CPN)
You’re a star!!! Thank you so much for all your help for service user. She has been very difficult and you have been there for us to support her. I don’t know what I would have done without you!

Mandy - Social Worker
Leigh (PA) was fantastic in relaying information and calming service user down. His application was accepted and they were looking to get him into Salvation Army
Anthony - Housing Support Worker
Thank you once again for your effort getting PAs for the service users
Lisa - Dual Sensory Worker
We appreciate that you and your team are doing some really good work with the client and the difficulties that are incurred when supporting the client
Mandy - Social Worker