Live life without limits with Community Services

We’re dedicated to supporting and enriching the lives of Deaf, deafened, hard of hearing and Deafblind people across the UK.  Our friendly team specialise in offering support services to D/deaf people over the age of sixteen, helping service users live life to the full. 

We understand that our service users want to be independent and empowered.  Our specialist community support services are designed to put each user in control, by offering specific support to meet everyday challenges and achieve long term goals.

Our specialist services include:

  • Personal Assistants (PAs)
  • Networking and befriending
  • Support with benefits or financial advice
  • Help with access to services
  • Advice on domestic equipment
  • Social and leisure activities
  • Language and communication development

Whatever your circumstances, if you are D/deaf or you know of someone who might benefit from our support – get in touch.

We can help you access relevant information, services and facilities to meet your needs. We can also support you to meet new people and make new connections which can promote positive wellbeing.

We aim to support you in all aspects of your life, promoting independence and increasing opportunity. So contact our team today to find out more about how we can help you to achieve your goals.

Our team

Our expert team of PAs live and work across the UK, ensuring easy access to high-quality services.  Many of our team are deaf and use British Sign Language (BSL) and or speech which enables excellent rapport with clients. We also value the work of our hearing PAs who are trained in BSL to Level 3, also facilitating excellent communication. All members of the team have been through relevant checks, including an enhanced DBS, to determine suitability for the role.

Our expertise comes from our ability to understand, adapt to and meet the changing needs of our service users. We support service users with complex medical needs, those who are supervised under the legal system, people with mental health issues and those who simply require additional support to function in society.

Support can be short or long term and appointments are made when the services users need it the most.

The PAs are managed by a Care Quality Commission (CQC) registered manager who undertakes a comprehensive assessment for each new client. An administrative team ensures a seamless service utilising secure records to provide a trusted replacement PA in the event the regular PA is unavailable

Referrals

Our services can be accessed via a referral from social services or commissioned directly from social care services through direct payments. If you are funding your support privately, you can contact us directly and we will help you through the process.

To find out more, please contact us at community@actiondeafness.org.uk or call/text us on 07528 551162.

Mhairi Simpson
Mhairi Simpson

Testimonials

We have tried several support workers for my son and they were not suitable. When I was introduced to AD Community I was mighty impressed by the compassion and professionalism shown by staff and manager and my son is now reaping the benefits of his independence – thank you!
Mother of Tom, 23 year old service user
I love working with personal assistant who understands me what I mean and what I want to do in my every day life.
Surdeep - a Deaf service user
AD Community is unique; they are not only involved in case conferences, presenting personal centred assessments but they help/advocate/empower service user to have their own say at meetings, that’s why I would recommend AD Community to anyone.
Maggie - Case Manager, Social & Adult Care Services
I am pleased that client is happy and settled and that says a lot to what AD Community does
Joan - Social Worker
I enjoy going to football matches with my Personal Assistant who communicates back in hand-signs makes me feel part of the atmosphere!
Wendy - a deafblind service user
AD Community is not cheap but they are not expensive either – suits me fine because they can communicate!
Deaf service user on Direct Payments Scheme
I feel I can cook and go for walk with confidence
Peter - a Deaf service user
Well done to all PA’s involved in this and all your hard work and perseverance I really appreciate them keeping service user calm and reassuring him. I know this has not been easy but this has hopefully paid off
Denise - Social Worker
AD support workers who works with me are fantastic and is very happy with AD Community
Alec - Service User
Adam (PA) is very brilliant because he has been taken me to visit Old Trafford Museum and stadium tour last week. I am really enjoyed it
Jason - Service User
Claire (PA) has worked extremely hard with service user, she is a fantastic worker!
Jane - Community Psychiatric Nurse (CPN)
You’re a star!!! Thank you so much for all your help for service user. She has been very difficult and you have been there for us to support her. I don’t know what I would have done without you!

Mandy - Social Worker
Leigh (PA) was fantastic in relaying information and calming service user down. His application was accepted and they were looking to get him into Salvation Army
Anthony - Housing Support Worker
Thank you once again for your effort getting PAs for the service users
Lisa - Dual Sensory Worker
We appreciate that you and your team are doing some really good work with the client and the difficulties that are incurred when supporting the client
Mandy - Social Worker