Live life without limits with AD Community


Action Deafness Community provides specialist, personalised support services to D/deaf people in their own homes and in the community.  We work with service users who need support all of the time and those that only need a few hours a day or a week.


Traditionally, care for D/deaf people has been provided by people who have no understanding of deafness and are not able to understand British Sign Language (BSL).  Action Deafness Community does things differently.  Many of our Personal Assistants (PAs) are D/deaf themselves, or deaf aware, and all are fluent in BSL, hands on signing and deafblind manual alphabet.  This means that barriers to communication are reduced to a minimum and our service users are better able to take control of their lives. We have excellent approaches to service provision maintaining ISO 9001 in Quality Management System ensuring customer satisfaction as well as ISO 27001 in Information Security System – rest assured that client confidentiality is extremely important.


Our one to one support for service users promotes independence and confidence, and develops life and social skills.  The support we are able to provide ranges from access to news and information and signposting to appropriate agencies, to facilitating access to education, training, volunteering, leisure activities and socialising with friends.

We provide help with washing, dressing, grooming, toileting and continence care.  Discretion and professionalism are paramount in the delivery of our personal care services, and we approach our role with the utmost respect for our service user’s dignity, independence and personal pride. We have been registered with the Care Quality Commission (CQC) since 3rd March 2016.


‘The careful selection of PAs, all professional & fluent In BSL, had significantly improved JB’s life and potential. He is much happier, more independent, looks to help others, survived his Mum’s death and has a clearer view of what to expect in life. It is a professional relationship based on trust with his PAs, with no gratefulness, improved self-esteem and respect for his dignity as a disabled person. AD has & is an essential component in JB’s life’ – Father of 19 year old BSL service user, Ashbourne.

‘My PAs gave me wonderful guidance – they are professional, and certainly understand what it’s like to be hard of hearing. That was something I had not experienced before – unfortunately it is uncommon these days to find someone with the right skills and who can empathise with me’ – 39 year old hard of hearing service user, Warwick.


To find out more please contact us on or call/text us on 07528 551162

Download our new leaflet (PDF) – click here


If you would like to make a referral to our service, please complete/submit our referral form which can be found below. A member of our team will contact you to follow up.

Referral form (e-form) – click here

Care Quality Commission:

We are proud to have joint venture partnership arrangement with Cambridgeshire Deaf Association to deliver personal care service for 5 clients living in Huntingdon, Cambridgeshire. This is our first ever registered care provision with CQC.

Here is the link from Care Quality Commission detailing their report findings from the first formal inspection that took place in September/October 2017:

Action Deafness’s summary of an Action Plan which subsequently followed the Inspection Report’s findings with our remedial action and implementation: click here

Mhairi Simpson
Mhairi Simpson


We have tried several support workers for my son and they were not suitable. When I was introduced to AD Community I was mighty impressed by the compassion and professionalism shown by staff and manager and my son is now reaping the benefits of his independence – thank you!
Mother of Tom, 23 year old service user
I love working with personal assistant who understands me what I mean and what I want to do in my every day life.
Surdeep - a Deaf service user
AD Community is unique; they are not only involved in case conferences, presenting personal centred assessments but they help/advocate/empower service user to have their own say at meetings, that’s why I would recommend AD Community to anyone.
Maggie - Case Manager, Social & Adult Care Services
I am pleased that client is happy and settled and that says a lot to what AD Community does
Joan - Social Worker
I enjoy going to football matches with my Personal Assistant who communicates back in hand-signs makes me feel part of the atmosphere!
Wendy - a deafblind service user
AD Community is not cheap but they are not expensive either – suits me fine because they can communicate!
Deaf service user on Direct Payments Scheme
I feel I can cook and go for walk with confidence
Peter - a Deaf service user
Well done to all PA’s involved in this and all your hard work and perseverance I really appreciate them keeping service user calm and reassuring him. I know this has not been easy but this has hopefully paid off
Denise - Social Worker
AD support workers who works with me are fantastic and is very happy with AD Community
Alec - Service User
Adam (PA) is very brilliant because he has been taken me to visit Old Trafford Museum and stadium tour last week. I am really enjoyed it
Jason - Service User
Claire (PA) has worked extremely hard with service user, she is a fantastic worker!
Jane - Community Psychiatric Nurse (CPN)
You’re a star!!! Thank you so much for all your help for service user. She has been very difficult and you have been there for us to support her. I don’t know what I would have done without you!

Mandy - Social Worker
Leigh (PA) was fantastic in relaying information and calming service user down. His application was accepted and they were looking to get him into Salvation Army
Anthony - Housing Support Worker
Thank you once again for your effort getting PAs for the service users
Lisa - Dual Sensory Worker
We appreciate that you and your team are doing some really good work with the client and the difficulties that are incurred when supporting the client
Mandy - Social Worker