Take action and learn new skills with AD Knowledge

AD Knowledge for business

With over 10 million Deaf, Deafened and hard of hearing people in the UK, it is vital for any organisation to understand and embrace the importance of effective customer service and to provide a welcoming, inclusive working environment for all.

The Equality Act of 2010 places a duty on any organisation that provides a service or performs a public function to make ‘reasonable adjustments’ where a disabled person is at a substantial disadvantage when using its services or functions. Proactive organisations will be aware of this and have adequate provision and processes in place to ensure they offer equal access.

Our specialist team can provide comprehensive advice and bespoke Deaf Awareness and British Sign Language training packages at competitive prices to enhance your skills and services and help you to offer an inclusive, accessible environment for your staff and customers.

Furthermore, such training can enable your organization to meet its corporate social responsibility objectives, fostering a positive impact on stakeholders including employees, customers and the community at large.

British Sign Language (BSL)

We can also deliver bespoke non-accredited BSL short courses which offer a more flexible approach to learning BSL. This can include work based terminology unique to your organisation business needs.

These could be one off taster sessions or a short-term fixed length course which meet your requirements.

The aim of these client focused sessions is to introduce basic BSL, develop introductory signing skills and developing confidence when greeting and communicating with deaf people.

All sessions will be facilitated by a deaf person and a Certificate of Attendance can be awarded to all participants.

Our team is on hand to answer any questions you may have. To book Deaf Awareness training or BSL courses please call us on 0116 2533202 or email us at knowledge@actiondeafness.org.uk

Jaz Mann
Jaz Mann


Loved tutor’s style of teaching. She was very professional and incredibly helpful!
Shabeeh - Level 1 student
Excellent, friendly tutor! Great at teaching, knows her stuff. Always well prepared!
Zaheer - Level 1 student
Hanisha is amazing, so lovely and such a great teacher. I feel completely prepared to tackle basic conversations with sign language speakers, and fired up to move on to the next level. I can’t wait till BSL 2 in the autumn!
Daisy - Level 1 student
Absolutely brilliant! Jaz made training interesting, fun but extremely useful! I have learned so much!
Suzanne - Deaf Awareness Training participant
Brilliant tutor with a fab sense of humour & lots of patience. Would highly recommend to others!
Lyn - Deaf Awareness Training participant
I am glad I took part in this course – it was both knowledgeable and enjoyable. J’enna is a great tutor!
Alesha - Intro to BSL student
J’enna has a great passion for BSL which is reflected through her training. Her confidence, knowledge & passion has allowed me to understand BSL better!
Shakera - Family Sign Language student
Ian is an excellent teacher- managed to make 7 women laugh, work together when we did not know each other, covered lots of information and homework.
Bernie - Level 3 student
Thank you for making the sessions informative and so much fun, a valuable life lesson has been learnt! P.S please can you come to our Christmas party?!
Specsavers staff - Deaf Awareness Training participant
Particularly enjoyed the exercises and demos. Thought-provoking and challenging, it’s the best way to get the message across, and this trainer did this to a T!
PepsiCo staff - Deaf Awareness Training participant
I loved that the trainer interacted with us and included us every step of the way, I’ve definitely increased awareness. I wish the trainer could train all day, every day!
NHS Stop Smoking service staff - Deaf Awareness Training participant
The training on Saturday was absolutely brilliant. I have attended a lot of training in the past and I must say it was one of the most informative and interesting ones I have ever been on!
Jenny - Children's Services Manager, Umbrella
I have really enjoyed learning BSL with Action Deafness. The tutors are really patient and supportive and know how to make your learning experience fun. I’ve met a lot of great people and look forward to progressing on to Level 2!
Hannah - BSL Level 1 student

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