Meet theLeadershipTeam
CEO
Chief Executive Officer
Director of Finance & Operations
Karen joined Action Deafness in January 2020 and has extensive experience in both public and private financial accounting and has worked in educational establishments and charitable organisations.
Director of Service Delivery
Director of Service Delivery
Christopher joined in March 2024 and has extensive experience in roles of managing services for D/deaf people and in health and social care commissioning. At AD, his focus will be on Community & Care, particularly on growth and business development.
People Executive
Head of Commercial
Head of Commercial
As Head of Commercial at Action Deafness, Christopher focuses on building meaningful partnerships and driving sustainable growth to support accessibility and inclusion. With a background in Partnership Development and Neuro Linguistic Therapy, Christopher brings a people-first approach to commercial strategy – balancing business goals with genuine social impact. Their work is driven by a belief that communication should always be a bridge, never a barrier.
Hubs Development Manager
Hubs Development Manager
Martin rejoined Action Deafness in January 2025 as the Hubs Development Manager. He previously worked in the Community & Care Department at Action Deafness from 2017 to 2023. Martin was involved in developing services at the Deaf Specialist Care Home in Heanor for Residential Care from 2023 to 2025. With extensive experience in delivering Deaf-specific community projects, Martin has worked with a diverse range of clients, from 18 to over 65 years old.
Brand Manager
Brand Manager
Ellie joined Action Deafness as Brand Manager in August 2024, with a focus on the marketing of all AD services, campaigns, and brand communications. Ellie has over eight years’ experience in the marketing sector, and has extensive expertise with design, social media, and blogging within the Deaf Community. Ellie previously worked for RAD, British Deaf News, Phonak, and The Limping Chicken.
Finance & Operations Manager
Finance & Operations Manager
Mags has around 20 years commercial management experience gained from working for Manchester Airport Group, TUI Holidays and Holland & Barrett, to name a few and now plays a key role in the Finance & Operations Department.
Team Manager for Durham
Team Manager for Durham
Michelle brings a wealth of experiences to AD due to her experience with supporting Deaf and Hard of Hearing individuals: from community work at BID Services to working with young Deaf children with complex needs at the Percy Hedley Foundation’s Northern Counties School. She now leads the Durham Hub team at Action Deafness.
Hubs Manager
Hubs Manager
Tanvir brings a wealth of experience to Team AD, having worked in Deaf and Disability organisations like RNID, Shaw Trust, and Serco for the past 30 years. He previously served as a Trustee for Action Deafness and is now excited to take on the Hubs Manager role.
Service Manager
Service Manager
Leanne joined Action Deafness from SignHealth in 2024, bringing extensive experience in managing and delivering high-quality support and care for deaf people in community, supported living, and residential care homes. At Action Deafness, Leanne’s focus will be on our Care and Support Services, ensuring services and processes meet quality standards, driving continuous improvement to maintain compliance, and facilitating development opportunities within the organisation.
Registered Manager, Community & Care
Registered Manager, Community & Care
Jessy joined AD in 2018 and has risen through ranks from being PA coordinator to Team Leader and is now the Registered Manager.
Registered Manager (Warwickshire)
Registered Manager (Warwickshire)
Sandra joined Action Deafness in 2019, progressing from Specialist Support Worker to Registered Manager. She brings a wealth of experience, with 15 years in the care and community sector, particularly within various Deaf organisations. Throughout her career, Sandra has held numerous roles, showcasing her versatility and dedication to supporting the Deaf community.
Sensory Services Manager
Sensory Services Manager
Jessica joined Action Deafness in 2025 as Sensory Services Manager, bringing over 14 years of experience in the sensory sector. She has developed extensive expertise in supporting people with a wide range of sensory needs. Prior to AD, Jessica held various roles at SENSE, RNID, and BID. Most recently, she served as Sensory Service Manager at BID, where she led teams and drove service development to improve outcomes for the communities she supported.
Communicator Guide & Intervenor Team Manager
Communicator Guide & Intervenor Team Manager
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Community Team Leader (Hertfordshire)
Community Team Leader (Hertfordshire)
Lucy joined Action Deafness in 2019 and has been the Team Leader for Southern England for the past three years. In this role, Lucy oversees the region’s growth and ensures effective operations, working closely with our Care Team to deliver high-quality support services.
Interim Registered Manager
Interim Registered Manager
Christopher joined Action Deafness in 2020 as a Specialist Support Worker, having previously served as a mentor for young people at the British Deaf Association. They progressed to Senior Specialist Support Worker after two years and is now the Interim Registered Manager for Care.
Team Leader (Staffordshire)
Team Leader (Staffordshire)
Jay joined Action Deafness in 2025 as a Communicator Guide and was promoted to Team Leader for Staffordshire later that year. They ensure high-quality care for clients, and enjoy working in the community and supporting TeamAD. Previously, Jay held roles as Community Engagement Officer and Events & Project Co-Ordinator at Deaflinks. Jay also taught BSL for life skills to families and professionals to support better communication.
Intervenor Specialist Lead
Intervenor Specialist Lead
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Specialist Support Co-Ordinator
Specialist Support Co-Ordinator
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Specialist Support Co-Ordinator
Specialist Support Co-Ordinator
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Action Deafness would like to thank Signapse who hove kindly translated our home page. Signapse are a team of Deaf and hearing people; entrepreneurs, engineers and researchers. They build artificial intelligence solutions for clients who want access to sign language translation and interpretation.