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Privacy Policy

We take the security and privacy of your data very seriously. Action Deafness holds personal data about employees and clients for a variety of business purposes. We gather and use information or ‘data’ as part of our business and to manage our relationship with you.

We intend to comply with all our legal obligations under the Data Protection Act 2018 and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security.


The principles of GDPR are that data must:

  • be collected and processed only for specified, explicit and legitimate purposes.

  • be adequate, relevant and limited to what is necessary.

  • be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay.

  • not be kept for longer than is necessary for the purposes for which it is processed; and be processed securely and confidentially, protecting against unauthorised / unlawful processing, accidental loss, destruction or damage.

  • be processed lawfully, fairly and transparently.


Our full privacy policy is explained below but the main points are:

  • We will only ask you what we really need to know.

  • We will collect and use the personal data that you share with us transparently, honestly and fairly.

  • We will always respect your choices around the data that you share with us and the communication channels that you ask us to use.

  • We will put appropriate security measures in place to protect your personal data.

  • We will never sell your data.


What is personal data?

Personal data relates to information about a living person (a ‘data subject’) who can be identified from that on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person.

This policy applies to all personal data whether it is stored electronically, on paper or on other materials.


What information do we have?

This personal data will be provided to us by you when using Action Deafness Services. Whether you book an interpreter, use our Personal Assistant Community services, make a website purchase or use our training services we will require information to effectively provide our service.  It could also be provided or created during the recruitment process or provision of services or after its termination.

Data gathered may include name, address, contact details, dates of birth, gender, marital status and family details, information detailed on a CV including educational history, employment history, financial details such as pay and bank details, tax details such as NI number, references, identification documents such as driving licence. The level of information will vary depending on the service that we provide.

Additional information for applicants:

Applicant data is held and stored within the EasyWeb ATS (Applicant Tracking System). Applicant data will be kept up to and including 365 days of inactivity, after which point the data will be cleansed. EasyWeb ATS operating under

Please see EasyWeb ATS’ privacy policy and GDPR FAQ pages below for further information:



Employee data is stored within Breathe HR – and if you are a successful applicant your data will be transferred from Easy Web ATS to Breathe HR as part of the standard integration between these two system.


How we use your personal information?

Action Deafness will only use your information to process the service that you have requested. In order to carry out our obligations under contract, we must process the information you give us.

We will use your personal data for:

  • performing the provision of services between us;

  • complying with any legal obligation; or

  • if it is necessary for our legitimate interests (or for the legitimate interests of someone else).

If you choose not to provide us with certain personal data, you should be aware that we may not be able to carry out certain parts of the contract between us.

We will never sell your information to another party, nor will it be used for any other purpose than the one we have agreed.


How long we keep your data?

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document.

  • the law requires us to.

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.


Information we process because we have a legitimate reason

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes we might share your personal data with contractors, agents and third parties to carry out our obligations under our contract with you. We require those companies to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. We are only permitted to process your data for the purpose for which it has been shared and in accordance with our instructions.

We will disclose your personal information where required to do so by law or in accordance with any safeguarding concerns.



When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give to that other person some of the information contained in your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone.


Retention and Review or update or remove personally identifiable information

We will only keep personal data for as long as necessary for the purposes required by us to provide the services you have requested, in accordance with any retention period prescribed by law.

  • You have the right to information about what personal data we process, how and on what basis.

  • You have the right to access your own personal data. There is no fee for this.

  • You have the right to rectification of any inaccuracies in your personal data.

  • You have the right to be forgotten and request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected.

  • You have the right to restrict the processing of personal data whilst it is being corrected, erased or are contesting the lawfulness of our processing.

  • You have the right to request portability of data. We will aim to do this within one month.

  • You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.

  • You have the right to object if we process your personal data for the purposes of direct marketing.

  • With some exceptions, you have the right not to be subjected to automated decision-making.

  • You have the right to be notified of a data security breach concerning your personal data.


Security and access of your personal data

We endeavour to ensure that there are appropriate and proportionate technical and organisation measures to prevent the loss, destruction, misuse, alteration, unauthorised disclosure of or access to your personal information.

We have very secure processes and firewalls in place to ensure your data is completely safe and protected. All computers and laptops have firewalls installed and are password protected to prevent any dangerous Malware issues.

Action Deafness are accredited with ISO 27001:2013 Information Security Management System and we are audited on an annual basis to check our compliance.

Your information is only accessible by the appropriate members of staff within Action Deafness and all our staff have received Data Protection Training and receive ongoing training.

Other than as set out in this Privacy Policy, we will only ever share your data with your informed consent.


How to deal with data breaches

We have many procedures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we would take detailed notes and keep evidence of that breach and notify all parties concerned. If the breach is likely to result in a risk to the rights and freedoms of individuals, then we must also notify the Information Commissioners Office within 72 hours.


Review of our Privacy Policy

We keep this policy under annual review and reserve the right to update from time to time, not least because of changes in applicable law. We recommend that you check this policy occasionally to ensure that you remain happy with it. We may also notify you of changes to our privacy policy by email.



We are not required by law to have a Data Protection Officer, but if you have any queries, concerns or requests you may contact us at:

[email protected]