Take action and learn new skills with AD Knowledge

AD Knowledge for business

With over 10 million Deaf, Deafened and hard of hearing people in the UK, every organisation needs to understand effective customer service and how to create an inclusive working environment.

The Equality Act of 2010 places a duty on all organisations providing services or performing public functions to make ‘reasonable adjustments’ where a disabled person is at a substantial disadvantage when using its services. Proactive organisations will be aware of this and have adequate provision and processes in place to ensure they offer suitable access.

Our specialist team can provide comprehensive advice and Deaf Awareness and British Sign Language training at competitive prices. This bespoke training can enhance your organisation and help you to offer an inclusive, accessible environment for your staff and customers.

The right training can enable your organization to meet its corporate social responsibility objectives which can foster a positive image among employees, customers and the community at large.

British Sign Language (BSL)

We deliver bespoke non-accredited British Sign Language short courses which offer a flexible approach to learning BSL. The course can be a single session or a series of sessions and the content can be adapted to include work based terminology unique to your organisation’s business needs.

The Introduction to BSL course develops signing skills and builds confidence for greeting and communicating with deaf people.

All sessions are facilitated by a native BSL user (a deaf person) and a Certificate of Attendance can be awarded to all participants.

Our team is on hand to answer any questions you may have. To book Deaf Awareness training or BSL courses please call us on 0116 2533202 or email us at knowledge@actiondeafness.org.uk

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Hanisha Sandhu
Hanisha Sandhu


Loved tutor’s style of teaching. She was very professional and incredibly helpful!
Shabeeh - Level 1 student
Excellent, friendly tutor! Great at teaching, knows her stuff. Always well prepared!
Zaheer - Level 1 student
Hanisha is amazing, so lovely and such a great teacher. I feel completely prepared to tackle basic conversations with sign language speakers, and fired up to move on to the next level. I can’t wait till BSL 2 in the autumn!
Daisy - Level 1 student
Absolutely brilliant! Jaz made training interesting, fun but extremely useful! I have learned so much!
Suzanne - Deaf Awareness Training participant
Brilliant tutor with a fab sense of humour & lots of patience. Would highly recommend to others!
Lyn - Deaf Awareness Training participant
I am glad I took part in this course – it was both knowledgeable and enjoyable. J’enna is a great tutor!
Alesha - Intro to BSL student
J’enna has a great passion for BSL which is reflected through her training. Her confidence, knowledge & passion has allowed me to understand BSL better!
Shakera - Family Sign Language student
Ian is an excellent teacher- managed to make 7 women laugh, work together when we did not know each other, covered lots of information and homework.
Bernie - Level 3 student
Thank you for making the sessions informative and so much fun, a valuable life lesson has been learnt! P.S please can you come to our Christmas party?!
Specsavers staff - Deaf Awareness Training participant
Particularly enjoyed the exercises and demos. Thought-provoking and challenging, it’s the best way to get the message across, and this trainer did this to a T!
PepsiCo staff - Deaf Awareness Training participant
I loved that the trainer interacted with us and included us every step of the way, I’ve definitely increased awareness. I wish the trainer could train all day, every day!
NHS Stop Smoking service staff - Deaf Awareness Training participant
The training on Saturday was absolutely brilliant. I have attended a lot of training in the past and I must say it was one of the most informative and interesting ones I have ever been on!
Jenny - Children's Services Manager, Umbrella
I have really enjoyed learning BSL with Action Deafness. The tutors are really patient and supportive and know how to make your learning experience fun. I’ve met a lot of great people and look forward to progressing on to Level 2!
Hannah - BSL Level 1 student

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