Deaf Awareness Training Online

Communicate confidently with Deaf customers

Would your team feel confident supporting a Deaf customer, colleague, visitor or service user?

In just 2 hours, this interactive online training from Action Deafness, a UK Deaf-led Charity, will provide practical guidance to help your staff communicate with Deaf and Hard of Hearing people more effectively, understand accessibility needs, and contribute to a more inclusive workplace and service.

✅ Demonstrate your commitment to equality and inclusion
✅ Support compliance with The Equality Act 2010, BSL Act 2022 and Accessible Information Standard
✅ Improve accessibility and customer experience
✅ Create a more inclusive workplace and service
✅ Gain insights from our Deaf-led training team, combining professional expertise with lived experience

🔗 Book now: deaf-awareness.eventbrite.co.uk
📅 Dates: Tue 15 Sep 1:30pm-3:30pm | Wed 16 Sep 10am-12pm | Thu 17 Sep 6pm-8pm
💷 £25 per person
💻 Online via Microsoft Teams

Who should attend?
✅ Managers and team leaders
✅ HR and training professionals
✅ Customer service and call centre teams
✅ Front-line staff and reception teams
✅ Event organisers
✅ Healthcare, education and public sector professionals
✅ Anyone committed to improving accessibility and inclusion

What you'll gain:
✅ Key facts and insights about Deafness, hearing loss, Deaf culture, hearing technologies
✅ Confidence using appropriate terminology and understanding Deaf identity
✅ Understanding barriers Deaf and Hard of Hearing people face (e.g. communication), and how to create more accessible and inclusive environments
✅ Practical communication techniques, including lip-reading and visual cues
✅ Introduction to British Sign Language (BSL), including basic signs and fingerspelling alphabet
✅ Overview of key legislation and standards; Equality Act 2010, Accessible Information Standard, and BSL Act 2022
✅ Information about Access to Work support
✅ A certificate of completion

Note: Topics are covered as an introductory awareness session and provide a foundation for further learning.

Take the next step towards a more inclusive workplace. Whether you're looking to enhance customer experience, support colleagues, strengthen accessibility practices or build staff confidence, this session offers practical knowledge that can make a real difference. Book your place today.

Can't make these dates? We can arrange future dates or bespoke sessions for your organisation. Email: [email protected]