AD 360 BSL Customer Service
BSL customer experience, directly for you
Action Deafness is the first UK Deaf Charity to launch AD 360, an online Customer Support Service directly in British Sign Language (BSL).
For Deaf BSL users
Call us directly in BSL - no interpreter needed. Get help, support, and answers in your language.
Click the AD 360 button to start a BSL video call.
For Businesses
Looking for an accessible solution for your customers?
Scroll down to learn how AD 360 can help you connect with Deaf customers.
Sign directly with us!
Need to contact us? It's quick and easy to video call us in British Sign Language (BSL) - no interpreter needed.
How it works: Just click the AD 360 button on our website.
Who you will meet: Our friendly customer service team are either Deaf or fluent in BSL, with a genuine understanding of Deaf culture.
Ready to connect? Click the AD 360 button now and sign directly with us!
We are here to help with:
Any questions you have about Action Deafness
Learning about our services
Booking a BSL interpreter
Making a care referral
Finding out about upcoming events
Discovering your nearest Hub
Employment support
Accessing local Deaf resources and signposting
Ways you can use AD 360:
Live BSL video call: Chat directly with TeamAD in BSL.
Sign message: Leave a video message, and our team will be in touch.
Live chat: Type your message and chat live with TeamAD.
Matt's Story
150,000+ people
Over 150,000 people use BSL in the UK, and for an estimated 87,000 Deaf people, it's their first or preferred language.
BSL
British Sign Language (BSL) is a different language compared to English with its own grammar, vocabulary and syntax.
2003
British Sign Language (BSL) was recognised as a language by the UK Government on 18 March 2003.
2022
The British Sign Language (BSL) Act 2022 was passed, officially recognising BSL as a language in England, Scotland, and Wales.
Introducing AD 360 for your organisation
Unlock true accessibility
Open new doors to a wider customer base and deliver an unparalleled customer experience with AD 360. We empower direct, real-time connections, ensuring your business is fully accessible to Deaf people and British Sign Language (BSL) users.
AD 360 is your direct BSL online customer support video calling platform, enabling seamless communication via secure video with our BSL customer service agents.
British Sign Language
Unlike English, BSL has its own grammatical structure and syntax, which is distinct from spoken English, and varies regionally.
Achieving effective BSL customer communication relies on more than basic language understanding; it requires a knowledge of its nuances and recognising the rich diversity of Deaf culture and identity.
AD 360 ensures a genuine connection, while also creating valuable opportunities for Deaf people and native BSL users.
Why choose us?
Direct and authentic communication: Connect one-to-one, removing the need for third-party interpreters, leading to faster response times.
Expert, trained representatives: Get highly qualified, BSL-fluent support tailored to your business.
Enhanced customer experience: Offer truly inclusive service that directly engages with the customer in their first language.
Cost-effective and efficient: Streamline operations and reduce expenses.
Boost your brand reputation: Lead the way as a truly accessible industry leader.
Customisable and adaptable: Seamlessly integrate our solution with your existing brand.
AD 360 capabilities include:
Video conferencing
Video recorded messages
Waiting room management
Live chat
Screen sharing
Customisable branding
"Fantastic and useful to contact via video remote rather than telephone or email"
"Excellent service with AD 360. Communication clear and good picture quality. Impressed with this service today - thank you"
Ready to transform your customer experience and make a difference? Advance your company's commitment to accessibility and inclusion.
Contact us today for a personalised quote.
Meet The AD 360 Team
Martin Anderson
Development and Project Manager
Aaron Ockenden
Customer Services Adviser
Hanisha Sandhu
Operations Administrator
Tanvir Ahmed
Hubs Operations and Training Manager
Andrew Scolding
Customer Services Adviser
Related Services
Beyond AD 360, Action Deafness offers additional services to help your organisation become even more accessible and inclusive:
Bespoke Deaf Awareness Training: Equip your team with the knowledge and skills to confidently interact with Deaf and Hard of Hearing people.
BSL taster sessions: Gain practical BSL skills, develop basic signing, and build confidence in communicating with Deaf people.
Booking communication support: We can assist booking BSL interpreters, notetakers and other communication support for your events and workplaces.
Accessibility Consultation: Our team can guide you through how to make your services accessible. Connect with us to discuss your requirements.
Let's connect!
Please complete the enquiry form below.
To learn more about AD 360, please get in touch.
