Deaf Awareness Training Online

Communicate confidently with Deaf customers

Our recent Deaf Awareness Training sessions have been a great success, and we're pleased to announce more dates.

Would your team feel confident supporting a Deaf customer, colleague, visitor or service user?

Our engaging 2-hour online training helps individuals and organisations better understand the barriers Deaf and Hard of Hearing people can face, and how to create more inclusive environments.

For just £25 per person, you'll learn how to:

✅ Communicate with greater confidence

✅ Improve accessibility and customer experience

✅ Reduce barriers and promote inclusion

✅ Create a more inclusive workplace or service

✅ Learn from Deaf professionals with lived experience

✅ Support compliance with key accessibility legislation

🔗 Book now: deaf-awareness.eventbrite.co.uk

💻 Online via Microsoft Teams

📅 Dates:

Mon 12 Oct 1:30pm-3:30pm | Tue 13 Oct 10am-12pm | Wed 14 Oct 6pm-8pm

Tue 24 Nov 10am-12pm | Thu 26 Nov 1:30pm-3:30pm

Ideal for managers, HR professionals, customer-facing teams, healthcare staff, event organisers, and anyone committed to creating more inclusive services and workplaces.

What you'll gain:
✅ Key facts and insights about Deafness, hearing loss, Deaf culture, hearing technologies
✅ Confidence using appropriate terminology and understanding Deaf identity
✅ Understanding barriers Deaf and Hard of Hearing people face (e.g. communication), and how to create more accessible and inclusive environments
✅ Practical communication techniques, including lip-reading and visual cues
✅ Introduction to British Sign Language (BSL), including basic signs and fingerspelling alphabet
✅ Overview of key legislation and standards; Equality Act 2010, Accessible Information Standard, and BSL Act 2022
✅ Information about Access to Work support
✅ A certificate of completion

Note: Topics are covered as an introductory awareness session and provide a foundation for further learning.

Take the next step towards a more inclusive workplace. Whether you're looking to enhance customer experience, support colleagues, strengthen accessibility practices or build staff confidence, this session offers practical knowledge that can make a real difference. Book your place today.

Can't make these dates? We can arrange future dates or bespoke sessions for your organisation. Email: [email protected]