Deaf Awareness Training Online

Would your team feel confident supporting a Deaf customer, colleague, visitor or service user?

✅ Demonstrate your commitment to equality and inclusion
✅ Support compliance with The Equality Act 2010, BSL Act 2022 and Accessible Information Standard
✅ Improve accessibility and customer experience
✅ Create a more inclusive workplace and service
✅ Gain insights from our Deaf-led training team, combining professional expertise with lived experience

✅ Managers and team leaders
✅ HR and training professionals
✅ Customer service and call centre teams
✅ Front-line staff and reception teams
✅ Event organisers
✅ Healthcare, education and public sector professionals
✅ Anyone committed to improving accessibility and inclusion

✅ Key facts and insights about Deafness, hearing loss, Deaf culture, hearing technologies
✅ Confidence using appropriate terminology and understanding Deaf identity
✅ Understanding barriers Deaf and Hard of Hearing people face (e.g. communication), and how to create more accessible and inclusive environments
✅ Practical communication techniques, including lip-reading and visual cues
✅ Introduction to British Sign Language (BSL), including basic signs and fingerspelling alphabet
✅ Overview of key legislation and standards; Equality Act 2010, Accessible Information Standard, and BSL Act 2022
✅ Information about Access to Work support
✅ A certificate of completion

Note: Topics are covered as an introductory awareness session and provide a foundation for further learning.